Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Giordanos ("Company," "we," "us," or "our"), governing your access to and use of the website located at meal-giordanos.rest (the "Website") and all associated services, content, features, and functionality offered by Giordanos (collectively, the "Services").

By visiting, browsing, or otherwise accessing the Website, placing an order, creating an account, or using any of our Services in any manner, you acknowledge that:

• You have read, understood, and agree to be bound by these Terms;
• You are at least 18 years of age or the age of majority in your jurisdiction of residence;
• You have the legal authority and capacity to enter into this Agreement;
• If you are accessing the Services on behalf of a business or other legal entity, you represent that you have the authority to bind that entity to these Terms.

Your continued use of the Website or Services following any posted changes to these Terms constitutes your acceptance of those changes. If you do not agree to any portion of these Terms, your sole remedy is to discontinue use of the Website and Services.

2. Description of Services

Giordanos is a food service business operating in the United States, offering customers the ability to browse menus, place food orders, schedule deliveries or pickups, and engage with our digital platform for a seamless dining experience. Our Services include, but are not limited to:

• Online Ordering: The ability to browse our menu and place orders for food items for delivery or in-store pickup through our Website.
• Account Registration: Users may create personal accounts to manage preferences, track orders, and access exclusive promotions.
• Customer Support: Access to customer service via email and other communication channels for inquiries, complaints, and assistance.
• Promotional Offers: From time to time, we may offer discounts, loyalty programs, special deals, and promotional opportunities available exclusively through the Website.
• Content and Information: We provide informational content regarding our menu, ingredients, nutritional information, and business updates.
• Third-Party Integrations: Our Website may incorporate third-party tools, payment processors, or delivery platforms to facilitate your experience.

We reserve the right to modify, suspend, discontinue, or restrict access to any aspect of our Services at any time and for any reason, with or without notice, and without liability to you or any third party. We do not guarantee that the Website or any content will always be available, uninterrupted, error-free, or free from technical issues.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of using the Services, you agree to:

• Provide accurate, current, and complete information when registering an account or placing an order;
• Maintain the confidentiality of your account credentials and notify us immediately of any unauthorized use of your account;
• Use the Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations in connection with your use of the Services;
• Promptly update any information associated with your account to keep it accurate and current;
• Take responsibility for all activities conducted through your account, whether authorized by you or not.

3.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Using the Website or Services for any fraudulent, deceptive, or unlawful purpose;
• Attempting to gain unauthorized access to our systems, servers, networks, or databases;
• Using automated tools, bots, scrapers, or similar technology to access, collect, or extract data from our Website without our express written consent;
• Transmitting viruses, malware, ransomware, or any other harmful or malicious code through the Website;
• Impersonating any person or entity, including Giordanos employees, representatives, or other users;
• Interfering with or disrupting the integrity or performance of the Website or the servers or networks connected to it;
• Reproducing, duplicating, copying, selling, reselling, or exploiting any portion of the Services without our express written permission;
• Engaging in any conduct that restricts or inhibits any other user from using or enjoying the Services;
• Using the Services to send unsolicited communications, spam, or advertising to other users;
• Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive source code from our Website or platform;
• Submitting false, misleading, or defamatory reviews or content through our platform;
• Violating any applicable federal, state, or local laws, including but not limited to consumer protection laws, privacy laws, and intellectual property laws.

We reserve the right to investigate and take appropriate legal action against anyone who, in our sole discretion, violates these provisions, including without limitation, reporting such conduct to law enforcement authorities.

4. Account Registration and Security

To access certain features of our Services, you may be required to create an account. You agree to provide truthful and accurate information during the registration process and to update such information as necessary to keep it accurate and complete.

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to immediately notify Giordanos at [email protected] of any unauthorized use of your account or any other security breach. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

We reserve the right to disable any user account at any time, in our sole discretion, including if we reasonably believe that you have violated any provision of these Terms.

5. Intellectual Property Rights

5.1 Ownership of Content

The Website and all of its content, features, and functionality — including but not limited to text, graphics, logos, images, photographs, menu designs, audio clips, video clips, data compilations, software, and the selection, arrangement, and presentation thereof — are the exclusive property of Giordanos or its licensors and are protected by applicable United States intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

5.2 Trademarks

The Giordanos name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Giordanos or its affiliates. You may not use such marks without our prior written permission. All other names, logos, product and service names, designs, and slogans on the Website are the trademarks of their respective owners.

5.3 Limited License to Users

We grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Website and its content solely for your personal, non-commercial use in connection with our Services. This license does not include the right to:

• Modify or create derivative works based on the Website or its content;
• Use the Website or content for any commercial purpose or public display;
• Remove any copyright, trademark, or other proprietary notices from any content;
• Transfer the content to another person or "mirror" the content on any other server.

Any unauthorized use of our intellectual property terminates the license granted herein and may constitute infringement under applicable law, including the Digital Millennium Copyright Act (DMCA).

5.4 User-Generated Content

If you submit, upload, post, or transmit any content, reviews, feedback, or other materials to the Website ("User Content"), you grant Giordanos a worldwide, royalty-free, irrevocable, perpetual, non-exclusive license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media. You represent and warrant that you own or control all rights in and to the User Content and that the User Content does not violate these Terms or applicable law.

6. Payment Terms

6.1 Pricing and Charges

All prices displayed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices displayed at the time of order placement will apply to that specific transaction. You agree to pay all charges incurred in connection with your orders, including applicable taxes, delivery fees, service charges, and any other fees disclosed at checkout.

6.2 Payment Processing

We use secure third-party payment processors to handle financial transactions. By submitting your payment information, you authorize us and our payment processors to charge the specified payment method for the total amount of your order. You represent that you are authorized to use the payment method provided.

6.3 Taxes

You are responsible for all applicable sales taxes, excise taxes, or other governmental assessments associated with your purchases. We will collect and remit such taxes as required by applicable federal, state, and local law.

6.4 Refunds and Cancellations

Our refund and cancellation policy is as follows: Orders may be cancelled within a limited window following placement, as disclosed at the time of order. Once food preparation has begun, cancellations may not be accepted. Refunds for defective, missing, or incorrect items will be evaluated on a case-by-case basis. To request a refund, please contact us at [email protected] with your order details.

6.5 Disputes

If you believe a charge to your account is incorrect, please contact us within 30 days of the charge date. We reserve the right to resolve billing disputes at our sole discretion and in accordance with applicable law.

7. Disclaimers and "As-Is" Basis

We make no representations or warranties regarding the accuracy of nutritional information, allergen disclosures, or menu descriptions provided on the Website. It is your responsibility to inquire about specific ingredients, allergens, and dietary considerations before placing an order. If you have food allergies or dietary restrictions, please contact us directly at [email protected] before ordering.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in full. In such cases, any implied warranties are limited to the minimum extent required by applicable law.

8. Limitation of Liability

In jurisdictions where limitation of liability for consequential or incidental damages is not permitted, our liability shall be limited to the maximum extent permitted by law. In no event shall our total cumulative liability to you for all claims arising out of or relating to these Terms or the Services exceed the greater of: (a) the total amount paid by you to Giordanos in the twelve (12) months preceding the claim; or (b) One Hundred United States Dollars ($100.00 USD).

9. Indemnification

You agree to defend, indemnify, and hold harmless Giordanos and its officers, directors, employees, contractors, agents, licensors, service providers, successors, and assigns from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use of the Website or Services, including but not limited to any content you submit, post, transmit, or make available through the Services;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Your violation of any applicable federal, state, or local laws or regulations;
• Any claim that your User Content caused damage to a third party;
• Any fraudulent, negligent, or willful misconduct on your part.

Giordanos reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense of these claims. You agree not to settle any such matter without our prior written consent.

10. Third-Party Links and Services

The Website may contain links to third-party websites, services, or resources that are not owned or controlled by Giordanos. We provide these links for your convenience only, and we do not endorse, control, or assume responsibility for the content, privacy policies, or practices of any third-party websites or services.

You acknowledge and agree that Giordanos shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with your use of or reliance on any such third-party content, goods, or services available through any such websites or resources.

We strongly advise you to read the terms and conditions and privacy policies of any third-party websites or services that you visit or use in connection with our Services.

11. Food Safety and Allergen Notice

Giordanos takes food safety seriously; however, we cannot guarantee that our food products are free from allergens or contaminants due to the nature of food preparation environments. Cross-contamination may occur. Menu items may contain or come into contact with common allergens including but not limited to: gluten, wheat, dairy, eggs, nuts, peanuts, soy, shellfish, and fish.

If you have a food allergy, intolerance, or medical dietary restriction, you are solely responsible for informing us prior to ordering and for making an informed decision about whether to consume our products. Giordanos shall not be liable for any allergic reactions, illness, injury, or adverse health effects arising from consumption of our food products.

12. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them, their subject matter, or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Giordanos operates, without regard to its conflict of law principles.

To the extent that any dispute is not subject to arbitration as set forth herein, you agree to submit to the personal and exclusive jurisdiction of the federal and state courts located within the United States. You hereby waive any objection to such jurisdiction based on improper venue or inconvenient forum.

These Terms are also subject to applicable federal consumer protection laws enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45), which prohibits unfair or deceptive acts or practices in commerce. To the extent you are a California resident, your rights may additionally be governed by the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as well as the California Unfair Competition Law (Cal. Bus. & Prof. Code § 17200 et seq.).

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Giordanos at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. The parties agree to attempt to resolve the dispute informally within thirty (30) days of the initial notice. This informal dispute resolution process is a condition precedent to initiating arbitration or any other legal proceeding.

13.2 Binding Arbitration

If the parties are unable to resolve the dispute informally within thirty (30) days, any dispute, claim, or controversy arising out of or relating to these Terms or the breach, termination, enforcement, interpretation, or validity thereof, or to the use of the Services, shall be settled by binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Consumer Arbitration Rules.

The arbitration shall be conducted in the English language. The arbitrator shall have exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this Agreement, including whether a dispute can be arbitrated. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

13.3 Class Action Waiver

13.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights or confidential information. Nothing herein shall limit a party's right to seek injunctive or other equitable relief in a court of law.

13.5 Opt-Out

You may opt out of the binding arbitration agreement within thirty (30) days of first accepting these Terms by sending written notice to [email protected] with the subject line "Arbitration Opt-Out." If you opt out, any disputes will be resolved exclusively in the courts described in Section 12.

14. Term and Termination

These Terms shall remain in full force and effect while you use the Website or Services. We reserve the right to:

• Terminate or suspend your account and access to the Services immediately, without prior notice or liability, for any reason, including if you have breached these Terms;
• Refuse service to any person or entity at our sole discretion;
• Discontinue any part of the Website or Services at any time without notice.

Upon termination of your account or access to the Services:

• Your right to use the Services will immediately cease;
• We may delete or deactivate your account and all associated data, subject to applicable law;
• Any outstanding obligations under these Terms, including payment obligations for completed orders, shall survive termination;
• Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitations of liability, indemnification, governing law, and dispute resolution) shall continue to be binding.

You may terminate your account at any time by contacting us at [email protected] and requesting account deletion, subject to completion of any pending orders or outstanding obligations.

15. Privacy and Data Protection

Your use of the Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Our Privacy Policy describes how we collect, use, disclose, and protect your personal information. By using the Services, you consent to the collection and use of your data in accordance with our Privacy Policy.

To the extent you are a resident of California, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), including the right to know, delete, correct, and opt out of the sale or sharing of your personal information. Please review our Privacy Policy for details on how to exercise these rights.

16. Changes to These Terms

Giordanos reserves the right, in its sole discretion, to modify, update, or replace any portion of these Terms at any time. We will provide notice of material changes by:

• Posting the revised Terms on this page with an updated "Last Updated" date;
• Sending an email notification to registered users at the address on file; and/or
• Displaying a prominent notice on the Website.

It is your responsibility to review these Terms periodically. Your continued use of the Website or Services following the posting of revised Terms constitutes your acceptance of and agreement to the changes. If you do not agree to the revised Terms, you must stop using the Services immediately.

We encourage you to review these Terms each time you use our Website to ensure you are familiar with the most current version.

17. Severability

If any provision of these Terms of Service is held by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or void under applicable law, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable, or if such modification is not possible, the provision shall be severed from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, and the remaining provisions shall continue in full force and effect as if the invalid, illegal, or unenforceable provision had never been included.

18. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or policies published by us on the Website, constitute the entire agreement between you and Giordanos concerning your use of the Services, and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, regarding such subject matter.

Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. A waiver of any provision of these Terms in one instance shall not be deemed a waiver of such provision in any other instance or a general waiver of such provision. No waiver shall be effective unless made in writing and signed by an authorized representative of Giordanos.

19. Force Majeure

Giordanos shall not be liable for any delay or failure to perform any of its obligations under these Terms if such delay or failure results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, governmental restrictions, wars, terrorism, labor disputes, supply chain disruptions, power outages, internet service interruptions, or any other event of force majeure. In such events, our obligations shall be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

20. Electronic Communications

By using the Services and providing your email address, you consent to receive electronic communications from Giordanos. These communications may include: order confirmations, account notifications, promotional offers, newsletters, and other service-related announcements. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

You may opt out of receiving promotional emails at any time by following the unsubscribe link in any such email or by contacting us at [email protected]. Note that even if you opt out of promotional communications, you will continue to receive transactional and account-related messages necessary for the operation of your account.

21. Accessibility

Giordanos is committed to ensuring that its Website and Services are accessible to individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) and, where applicable, the Americans with Disabilities Act (ADA). If you experience any difficulty accessing or using our Website due to a disability, please contact us at [email protected] and we will make reasonable accommodations to assist you.

22. Contact Information

If you have any questions, concerns, or comments about these Terms of Service, or if you need to contact us regarding your account, an order, or any other matter, please reach out to us using the following contact details:

We aim to respond to all inquiries within five (5) business days. For urgent matters related to food safety or active orders, please indicate the nature of your inquiry in your subject line for prioritized handling.